FAQs

PROCESSING TIME

Our current processing time varies from 1-3 business days for made to order item.  Depending on the number of orders received, this may change at any time.

Ready to ship items will ship within 3 business days.

If your order contains both it will not ship until all items in the order are completed.

HANDMADE PRODUCTS

Please note that most of our products are made by hand to order or in small batches at a time.  Because of the nature of how they are made, each product is unique and no two will look exactly the same.  Products might have slight variations and pattern placement may be different with each piece.  We like to think that's what makes it special :)

MEASUREMENTS

For handmade items, I do my best to keep the measurements as accurate as possible but please note that the measurements are approximate and there may be a slight variance with each item.

COLORS

Colors of items may appear different from pictures due to lighting and device settings and brightness.

PACKAGING

As much as we love cute packaging, we are also aware of the amount of waste that is generated from a shipment.  In effort to reduce waste we are doing our best to only use recyclable or eco-friendly packaging and keeping our packaging to a bare minimum.

RETURNS

We want you to love your purchase.  However, please understand that we are a small business and currently do not support returns or exchanges.  If there is an issue with your order, please contact me at hellosunshinedog@gmail.com and we will do our best to correct it.

ORDER CANCELLATION

In the event that you wish to cancel your order, please contact me immediately.  Once the item is processed or shipped it can not be cancelled.

DID NOT RECEIVE ORDER

Sunshine Dog Co. is not responsible for replacing or refunding lost, stolen or missing packages.  We rely on USPS to deliver your package and we have no control over the package once it is handed off to them.  If USPS loses your package, please file a claim with them at this link.

CONTACT

Have questions or concerns?  Please feel free to contact me at hellosunshinedog@gmail.com.  I would love to hear from you!  It's just me and Abby and she can't type :) so please be patience as I do my best my get back to you as soon as I can.  

WHOLESALE

If you're interested in carrying our items, please email me at hellosunshinedog@gmail.com.